About Us
1. ABOUT US — Cozy Willows
Welcome to Cozy Willows, an online home-decor brand dedicated to transforming ordinary spaces into warm, aesthetic, and comfortable environments.
Our mission is simple:
To help you create a cozy, beautiful home without spending a fortune.
We focus on:
• High-quality & aesthetic home-decor products
• Affordable pricing
• Fast shipping
• Smooth customer experience
• Designs that elevate modern Indian homes
Every product in our collection is carefully curated for style, comfort, and functionality.
Thank you for supporting a small Indian brand — we’re excited to be a part of your home-decor journey ✨
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2. PRIVACY POLICY — Cozy Willows
Last updated: 17/11/2025
This Privacy Policy describes how Cozy Willows (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website.
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Information We Collect
We may collect:
• Name
• Email address
• Phone number
• Shipping & billing address
• Payment information
• Device data, cookies, browsing data
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How We Use Your Information
We use your information to:
• Process and deliver your order
• Communicate order updates
• Improve website experience
• Prevent fraud through partners like GoKwik, payment gateways, etc.
• Send marketing promotions (only with consent)
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Sharing Your Information
We may share your data with:
• Payment gateways
• Courier/logistics partners
• Fraud-prevention systems
• Analytics & advertising platforms
All partners follow strict data protection standards.
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Data Security
We use encrypted, secure servers and follow industry practices to keep your data safe.
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Your Rights
You may request:
• Access, correction, or deletion of your data
• To unsubscribe from marketing
Email us at rakeshdua197@gmail.com for any requests.
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Contact Information
Cozy Willows
Email: rakeshdua197@gmail.com
Phone: +91 989148860
Address:
C9/14, Sector 7, Rohini
New Delhi – 110085
India
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3. REFUND, RETURN & CANCELLATION POLICY — Cozy Willows
Last updated: 17/11/2025
We aim to provide the best experience to our customers. Please read our policy carefully.
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Returns & Replacements
We offer replacements only in these cases:
• Damaged product
• Defective product
• Wrong product delivered
Conditions:
• Mandatory unboxing video
• Report issue within 48 hours of delivery
• Product must be unused and in original packaging
To request a replacement, email us at rakeshdua197@gmail.com with your order ID and unboxing proof.
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Refund Policy
We do not offer refunds.
Only replacements are provided based on the above conditions.
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Cancellation Policy
• Prepaid orders cannot be cancelled after placing.
• COD orders can be cancelled before dispatch by contacting us.
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Non-Returnable Items
• Clearance sale items
• Personalized/custom products
• Items damaged due to customer misuse
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Contact
Email: rakeshdua197@gmail.com
Phone: +91 989148860
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4. SHIPPING POLICY — Cozy Willows
Last updated: [Insert Date]
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Order Processing
• Orders are processed in 1–2 business days.
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Delivery Timeline
• Standard delivery: 5–9 business days depending on location.
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Shipping Charges
• Displayed at checkout
• COD fees (if applicable) shown during checkout
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Tracking
Tracking details will be sent via email/SMS once the order is shipped.
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Delays
Delivery may be delayed due to:
• Weather
• Holidays
• Courier issues
• High order volume
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Incorrect Address
We are not responsible for delays or returns due to incorrect address or phone number provided by the customer.
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Contact
Email: rakeshdua197@gmail.com
Phone: +91 989148860
Address:
C9/14, Sector 7, Rohini
New Delhi – 110085
India
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5. TERMS & CONDITIONS — Cozy Willows
Last updated: 17/11/2025
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1. Usage
By accessing this website, you agree not to misuse any features or engage in fraudulent activity.
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2. Product Accuracy
Actual colors may vary slightly due to screen settings and lighting.
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3. Orders & Payments
• Secure payment gateways are used
• COD orders require verification
• Suspicious orders may be cancelled
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4. Pricing
Prices may change anytime without notice.
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5. Intellectual Property
All content, images, and designs belong to Cozy Willows.
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6. Limitation of Liability
We are not responsible for:
• Courier delays
• Incorrect delivery details from customers
• Technical issues on the website
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7. Governing Law & Jurisdiction (MANDATORY CLAUSE)
These Terms & Conditions are governed by the laws of India.
In case of any disputes, the courts in New Delhi, Delhi shall have exclusive jurisdiction.
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8. Contact
Cozy Willows
Email: rakeshdua197@gmail.com
Phone: +91 989148860
Address:
C9/14, Sector 7, Rohini
New Delhi – 110085
India