SHIPPING POLICY
SHIPPING POLICY — Cozy Willows
Last updated: 17/11/2025
At Cozy Willows, we aim to deliver your orders safely and on time.
Please read the shipping policy carefully to understand how we process and ship your products.
⸻
1. Order Processing Time
• All orders are processed within 1–2 business days after they are placed.
• Orders placed on weekends or public holidays will be processed on the next working day.
⸻
2. Delivery Time
Standard delivery timeline is:
* 5–9 business days (depending on your location, courier performance & order volume)
Metro cities may receive orders earlier, while remote locations may take slightly longer.
⸻
3. Shipping Charges
• Shipping fees (if any) will be shown at checkout.
• COD fees (if applicable) will also be displayed during checkout.
⸻
4. Order Tracking
Once your order is shipped, you will receive:
• A tracking link
• SMS/Email updates
Tracking may take 12–24 hours to reflect after dispatch.
⸻
5. Delivery Attempts
Courier partners usually make 2–3 delivery attempts.
If the customer is unreachable, does not respond, or refuses delivery, the package may be returned to us.
⸻
6. Delays in Delivery
Delivery delays may happen due to:
• Weather conditions
• Festivals/holidays
• Remote location
• Courier delays
• High volume of orders
We request your patience during such situations.
⸻
7. Incorrect Address or Contact Details
Cozy Willows is not responsible for:
• Delivery delays
• Lost packages
• Returned orders
…caused due to incorrect or incomplete address/phone number entered by the customer.
If an order is returned to us due to inaccurate details, reshipping charges will apply.
⸻
8. Undelivered or Returned Packages
If an order is returned to us due to non-acceptance or failed delivery attempts:
• COD orders may be cancelled
• Prepaid orders can be reshipped after additional courier charges
• No refund will be provided as per our return policy
⸻
9. International Shipping
We currently do not offer international shipping